Thursday, 7 July 2011

Technical Migration Support Links

Now that phase 1 of the technical migration is complete, to make this transition easier we have created the following support documents.


WHMCS Integration FAQ link:
If you are experiencing trouble following the step-by-step instructions above, please contact the reseller support team for further assistance via

API FAQ link:
This lists the changes to API functions. If you experience troubles integrating and using the API, please contact the reseller support team for further assistance via You will need to provide as much detail about the issue you are experiencing, so our team can document and investigate the problem.


Step-by-step setup guide:
Please note that we have been responding to initial feedback and have been making changes to default templates as we go. Partners are able to disable the system from emailing their end account holders via the reseller settings section.  If you have specific questions not answered in the setup guide, please contact us at with your questions and we will try to answer them as soon as possible.


If you wish to order new domains are transfer domains, you can do so through the Partner Console.  Please use the search box appropriate to your purchase type (registration alone or registration and hosting). If you experience any issues please contact for further assistance.


Due to the migration taking longer than expected, the domain renewal system is still being brought back online. Links to renew domains within 89 days of expiration will be added to the platform within 48 hours. If you have an urgent renewal request that needs to be processed today, please email and a representative will be able to assist you.


The helpdesk is under heavy load today due to the release of the new platform. We are working through issues for customers as quickly as we can, however, due to the volume of requests there may be some delays in responses.  We ask for your patience at this time and if you have an urgent issue, please contact our team by phone on 1300 711 044 or email