Systems Updates 22 June 4pm

Technicians have advised they have made substantial progress now with restoration of the core reseller services (domains/ssl/sms).  They advise they expect services will start to come back online from tomorrow, including the ability to manage domain names, whois service, etc.

We will be communicating with all resellers directly via email to confirm new passwords for all accounts, as we are changing these as a matter of process to ensure that your accounts are secure.

More updates on these developments will be posted as they come to hand.

Update, Shared Hosting Clients - 21st June 2011

Our Data Recovery teams have been working around the clock in an attempt to recover data from the affected servers shared Servers. At this time, We regret to inform that the data, sites and emails that were hosted on Drought, Hurricane, Blizzard and Cyclone can be considered by all the experts to be unrecoverable. While every effort will be made to continue to gain access to the lost information from those hosting servers, it seems unlikely that any usable data will can be salvaged from these platforms. In assessing the situation, our greatest fears have been confirmed that not only was the production data erased during the attack, but also key backups, snapshots and other information that would allow us to reconstruct these Servers from the remaining data.

We have been advised by the team and the storage & capacity managers that we no longer have sufficient resources within the platform to transfer the 4,800 domains and accounts to other parts of the platform, and at this point we cannot undertake further provisioning of servers & accounts on the current infrastructure. This leaves us little choice but to assist you in any way possible to transfer your hosting and email needs to other hosting providers. We would like to thank those loyal customers who have stuck by us during this difficult time and elected to have their hosting remain on our servers. Your thoughts, consideration and kindness will not be easily forgotten. Much soul-searching and thought has gone into taking this course of action, but at this time we cannot see any alternatives for the affected servers.

When setting up Hosting with another Provider please email the new Nameserver settings which will be obtained from them to distributeit888@gmail.com and we'll make the changes as soon as possible.

The team will continue to try to recover the information from the affected servers; however at this time we have been advised by the recovery teams that the chances for recovery beyond the data and files so far retrieved are slim. The overall magnitude of the tragedy and the loss of our information and yours is simply incalculable; and we are distressed by the actions of the parties responsible for this reprehensible act.

Domain Names and Renewals

While data recovery processes are currently being carried out on our product servers, we have made provisions to assist you with expiring domains and processing of renewals and transfers.

.NZ Domains 

An arrangement is currently in place with the NZ registry to extend all expiry dates. This will ensure that your domains will remain current should they expire in the near future.

  

Other Registry Renewals

For all other expiring domains that require renewal the previous instructions remain in place (http://distributeitsupport.blogspot.com/2011/06/urgent-domain-renewals.html) and the support team will attend to those.

Any other general inquiries such as name server management etc can be directed to distributeit888@gmail.com and will be addressed as necessary.